RECRUITMENT

We are looking for enthusiastic people to join our Passenger Operations team in the role of On Board Services Crew for our summer season. This is a new and exciting opportunity for you to work alongside a fantastic team and become a vital part of the operation as a member of the ship’s crew! You’ll be working in a unique and busy environment, with one of the most beautiful backdrops in the world, attending to the needs of our passengers and primarily taking care of their safety.   We offer excellent training, a life changing experience and a full benefits package to the applicants who impress us with their customer service skills and all-round enthusiasm to develop in this stimulating field.   What are we looking for in a candidate?   - Enthusiasm. - Passion for delivering first class customer service. - Excellent teamwork skills. - A desire to succeed. - A safety conscious mindset. - The ability to work well under pressure. - Exceptional timekeeping and reliability.   Working Conditions:   - This is a 39.5 hours a week fixed term contract, working a rolling 4 days on 4 days off pattern.  - Primarily based afloat on any one of the company’s car ferries (Red Falcon, Red Osprey, Red Eagle). - All shifts will predominantly start and finish in Southampton if you live mainland side, and East Cowes if you live on the Isle of Wight. - Length of shifts will vary from 9.25 hours to 12.25 hours. - Hours vary from early, late and night shifts. - Employee’s may occasionally be required to work in other areas of the business. - A flexible approach to work and shift patterns is required.   What training is included?   A wide range of training and development courses are provided (and required) as part of this role, including but not limited to:   - Level 2 Food Hygiene Safety Certificate - STCW Personal Sea Survival Techniques - Crowd Management - Fire Safety Training - COSHH Certificate - Manual Handling Training - Food Allergens Awareness  - Alcohol Licensing Law Training   You will also have access to our very own Red Funnel Learning Management System, which contains a vast library of online development courses, training and playlists!   What benefits are included?   - Free foot travel/ subsidised vehicle travel on our ferries – great for heading to the island, relaxing on the beach and exploring the stunning scenery! - 75% off South West Trains – gig in London? We’ve got you covered with this great discount! - Food and drink provided on shift. 50% off when not on duty. - Access to Perkz – offers and savings on loads of household names! - 50% off Southern Vectis (Island buses) – tour the beautiful Isle of Wight! - Free car parking during work. - Free access to WeCare and BUPA Healthy Minds – 24/7 online GP, mental health support and virtual wellbeing tools. - Free access to a 24/7 employee assistance programme (EAP).   I’m in! What’s the criteria to apply?   - Applicants must be aged 18 or over.  - Applicants must be able to get to and from work for very early starts and late finishes.  - Applicants must be willing to obtain an ENG1 medical certificate from an approved practitioner, as this is a pre-employment requisite for the role. This is paid for by the company but becomes the employee’s responsibility to maintain. Further information can be found here: https://www.gov.uk/seafarer-medical-certificates   - Applicants will preferably have a good standard of education as the role will involve cash handling.  - Applicants should have good experience working in customer service and a fast-paced catering environment.  - Applicants should be able to work well under pressure and intuitively.   

At Red Funnel, Customer Service is our passion and Safety is our priority.   We currently have exciting opportunities to join our team as part time fixed term Customer Advisor in our Terminals in Southampton until 31/08/2026. There are a variety of hours on offer to both suit the business and the candidate.   These roles are ideally suited to someone who is enthusiastic, energetic and able to give superb levels of customer services. You will be someone who loves being able to help others, and thrives in a customer facing environment. You will also be keen to take on a range of responsibilities, with a positive attitude and willingness to get stuck in! As we are a 24/7 business, the working hours in this role can vary over 7 days a week. It is key that your schedule will allow you to support these hours. This is a great opportunity for anyone looking for a fast paced, fun and outgoing role. There is chance for career opportunity, as well as other great benefits, including a company travel scheme.   What we are looking for : Have experience in Customer Service. Have an awareness of Health and Safety. Be computer literate. Able to work flexible hours - shifts consist of early/lates/nights Own transport Benefits include: Free foot travel/subsidised vehicle travel on our ferries. 75% off South West Trains :Gig in London that you can’t miss? Don’t sweat it! We’ve got you covered with a great staff discount on train travel. Perkz: Offers and savings on loads of household names. Free Car parking during work - Southampton side