We're currently looking for an On Board Services Crew to join our Passenger Operations team on a permanent basis.

This is an exciting opportunity to become part of a dedicated on board team, working in a unique and fast-paced maritime environment. As a member of the ship's crew, you'll play an important role in ensuring the safety, wellbeing and comfort of our passengers whilst helping to deliver a high-quality customer experience throughout every crossing.

Whether you're serving customers in our catering outlets, assisting passengers around the vessel or responding to operational requirements, no two days are the same. You'll be part of a close-knit team operating against one of the most impressive backdrops on the South Coast while developing valuable maritime skills and qualifications.

We offer comprehensive training, development opportunities and a full benefits package for individuals who can demonstrate enthusiasm, professionalism and a commitment to both safety and customer service.

What does the role involve?

As an On Board Services Crew Member, your primary responsibility is to support the safe operation of the vessel and ensure the safety and welfare of passengers throughout the journey.

You will also play a key role in delivering excellent customer service across a range of on board facilities. Key responsibilities include:

• Promoting a safe environment for passengers throughout their journey.
• Responding to incidents and emergency situations in accordance with company procedures.
• Delivering excellent customer service from the on board catering and retail outlets.
• Preparing and serving food and beverages to customers.
• Processing payments and handling cash transactions.
• Maintaining high standards of cleanliness and presentation across public areas and outlets.
• Assisting passengers with enquiries and providing journey information.
• Supporting colleagues across different areas of the vessel to ensure a seamless operation.
• Participating in emergency drills, safety duties and operational procedures as required.

As a safety-critical member of the ship's crew, you will receive specialist training and will be expected to respond confidently and professionally in emergency situations.

What are we looking for?

We're looking for individuals who can demonstrate:

• A safety-first mindset.
• A passion for delivering first-class customer service.
• Enthusiasm and a positive attitude.
• Excellent teamwork and communication skills.
• The ability to work effectively under pressure.
• A desire to learn and develop.
• Exceptional reliability and timekeeping.
• A proactive and flexible approach to work.

Previous experience in a customer-facing role, catering environment or hospitality setting would be advantageous.

Training and Development

Successful applicants will receive a comprehensive programme of maritime, safety and operational training, including:

• Level 2 Food Hygiene Safety Certificate
• STCW Personal Survival Techniques
• Fire Awareness and Practical Fire Extinguisher Training

You'll also have access to our Learning Management System, providing a wide range of online learning resources and development opportunities to support your career progression.

Working Pattern

• Permanent contract.
• Average 39.5 hours per week.
• Rolling 4 days on, 4 days off roster pattern.
• A mixture of early, late and night shifts.
• Shift lengths ranging between 9.25 and 12.25 hours.

Benefits

• Free foot travel and subsidised vehicle travel on Red Funnel services.
• 75% discount on South Western Railway services.
• Food and drink provided whilst on duty, with 50% discount when off duty.
• Access to Perkz employee discounts and savings.
• 50% discount on Southern Vectis bus services.
• Free workplace parking.
• Access to WeCare and BUPA Healthy Minds, including 24/7 GP and wellbeing support.
• Access to a 24/7 Employee Assistance Programme.

Working Environment

• Primarily based aboard Red Funnel's vehicle ferries; Red Falcon, Red Osprey and Red Eagle.
• Shifts predominantly start and finish in Southampton for mainland-based employees, and East Cowes for Isle of Wight-based employees.
• Employees may occasionally be required to work in other areas of the business.
• Flexibility towards shift patterns and operational requirements is essential.

Essential Requirements

Applicants must:

• Be aged 18 or over.
• Be able to travel to and from work for very early starts and late finishes.
• Be willing to obtain and maintain an ENG1 medical certificate (company funded initially).
• Have a good standard of education and numeracy skills.
• Have experience in customer service and ideally a fast-paced catering, retail or hospitality environment.
• Be capable of working under pressure and using initiative to resolve issues effectively.

Interested?

If you're looking for an opportunity to join a professional onboard team, develop valuable maritime qualifications and play a key role in ensuring the safety and wellbeing of our customers, we'd love to hear from you.