At Red Funnel, we’re proud to be Wonderfully Different - and so are our people! If you’re looking for a role where individuality is celebrated and every day brings something new, you’ll feel right at home here. We believe in fresh thinking, genuine care and doing things with heart, personality and purpose. If that sounds like you, we’d love you to join our team. 

We are looking for enthusiastic people to join our Passenger Operations team in the role of Services Assistant within our Terminals. This is a new and exiting opportunity for you to work alongside our fantastic team. You'll be working in a unique and busy environment, attending to the needs of our passengers and primarily taking care of their customer service needs.

We offer excellent training, a sense of belonging and a full benefits package to the applicants who impress us with their customer service skills and all round enthusiasm to develop.

What are we looking for in a candidate?

- Enthusiasm

- Passion for delivering first class customer service

- Excellent teamwork skills

- The desire to succeed

- A safety conscious mindset

- The ability to work well under pressure

- Exceptional time keeping and reliability

Working Conditions:

- This is a fixed term contact until the end of September with various patterns and hours available

- Based within our Southampton departure terminals for the company's car ferry and high speed services

-  Length of shifts with range from 9 hours to 12 hours  - Hours will vary from early and late shifts

- A flexible approach to work and shifts patterns is required

What training is included?

- Barista coffee creation

- Level 2 Food Hygiene Safety Certificate

- Fire Safety Training

- COSHH Certificate

- Manual Handling Training

- Food Allergens Awareness

- Alcohol Licensing Law Training

You will also have access to our very own Red Funnel Learning Management System, which contains a vast library of online development courses, training and playlists!

What benefits are included?

- Free foot travel/ subsidised vehicle travel on our ferries – great for heading to the island, relaxing on the beach and exploring the stunning scenery!

- 75% off South West Trains – gig in London? We’ve got you covered with this great discount!

- Food and drink provided on shift. 50% off when not on duty.

- Access to Perkz – offers and savings on loads of household names!

- 50% off Southern Vectis (Island buses) – tour the beautiful Isle of Wight!

- Free car parking during work.

- Free access to WeCare and BUPA Healthy Minds – 24/7 online GP, mental health support and virtual wellbeing tools.

- Free access to a 24/7 employee assistance programme (EAP).

I'm in! What's the criteria to apply?

- Applicants must be aged 18 or over

- Applicants must be able to get to and from work for early starts and late finishes

- Applicants will preferably have a good standard of education as the role will involve cash handling

- Applicants should have a good level of experience working in a customer service and fast-paced catering environment

- Applicants should be able to work well under pressure and intuitively