Privacy Policy
YOUR PERSONAL INFORMATION: HOW WE COLLECT IT, USE IT AND PROTECT IT.
This website has been designed to provide our online customers with clearly presented information that is no way misleading. Because your privacy is important to us, we've produced and follow the policies below:
PROTECTING YOUR PRIVACY
Red Funnel Group (which trades as Red Funnel) is committed to protecting and respecting your privacy, and your information will be held and handled by us according to this Policy.
All personal data held in the UK by Red Funnel will be governed by the UK Data Protection Act 1998 until 25th May 2018, when this will be replaced by the EU General Data Protection Regulation (GDPR).
For the purpose of the General Data Protection Regulation ("GDPR"), we are the data controller in respect of information collected on our website.
This Policy (together with our Cookie Policy, Website Terms & Conditions of Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Information we may collect from you
We may collect and process the following data about you:
Information you give us:
Information about yourself including your full name, title and postal address, contact information including email address, date of birth, and any relevant medical/ mobility requirement information.
We will not collect your personal information without your prior knowledge or permission.
Information that you provide when you visit our website, make an enquiry on our website, use our mobile app, or request our services.
If you email or contact us, we may keep a record of the correspondence or keep your message, emails address and contact information to respond to your request.
We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
We will only ask you to provide information about yourself when necessary for a specified purpose. For example, this could be when you are making a reservation online, joining 'My Red Funnel', entering a Competition or providing us with your Comments.
You may have chosen to sign up to our special offers. In joining the 'My Rewards' scheme, you agree to being contacted by Red Funnel by email or in the post with news, offers and updates that we believe may be of interest to you. This will be independent of any other marketing preferences you have may have selected within your 'My Red Funnel' account.
Information we collect about you:
Each time you visit our website, or use our mobile app, we may automatically collect the following information:
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products or services you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
Your account information & password
Where we have given you (or where you have chosen) account information or a password as part of our security measures which enables you to access certain parts of our website, or login to our mobile app, you are responsible for keeping these confidential.
We ask you not to share such account information or passwords with anyone and remember to log-out when you are not using our website to prevent unauthorised access.
If you think that your account information or password may have been compromised please contact us on the details at the beginning of this privacy policy.
Your personal information will only be accessible on our website to you and Red Funnel where you have clearly agreed to this.
Where we store your personal data
The data that we collect from you will not be transferred to, and stored at, any destinations outside the European Economic Area ("EEA"). It will also only be processed by staff operating inside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of our services to you or the processing of your payment details. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security safeguards (both electronically and physically) to try to prevent unauthorised access or disclosure.
Uses made of your information
We use information held about you in the following ways:
Information you give to us will be used by us:
To provide you with information or products and services that you request from us or determine which communications about us may be of interest to you.
In joining 'My Red Funnel' and opting-in to receive marketing information by email or in the post, you agree to our using your personal information to tell you about new features, services, and products from the Red Funnel Group of companies that we believe may be of interest to you.
If at any time you wish to opt-out of receiving such information, you may do so by logging-in (on our website) to 'My Red Funnel' and changing your preferences. We do not recommend that you delete or enter incorrect information in the name, address or email fields of your account, to ensure your opt-outs remain in force.
To carry out our obligations arising from any contracts entered into between you and us.
In making a booking with Red Funnel, you agree to our contacting you in connection with your booking. However, receipt of such a communication, does not mean that you have been added to a Red Funnel mailing list.
To notify you about changes to our service or contact you where necessary if (for instance) you have requested information regarding the services that we provide or have made a specific enquiry.
To administer, support, improve and develop our business or contact you for your views on our services.
To ensure that content from our website is presented in the most effective manner for you and for your computer/ device.
Information we collect about you will be used by us:
To administer our website and mobile app, and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
To improve our website and mobile app, and ensure that content is presented in the most effective manner for you and your computer.
To improve the products and services we provide.
To allow you to participate in interactive features of our services, when you choose to do so.
As part of our efforts to keep our website and mobile app safe and secure; we may also use your information to provide you with promotional information about services which may be of interest to you and we may contact you about these by electronic means, post or telephone.
If you are an existing client, we will usually contact you by electronic means (e-mail or SMS, rather than post and again according to any preferences you've selected) with information about services similar to those previously provided to you.
If you do not want us to use your data in this way, then please email us at gdpr@redfunnel.co.uk.
Disclosure of your information
We may disclose your personal information with our subsidiaries. We may also disclose your personal information to:
Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
Analytics and search engine providers that assist us in the improvement and optimisation of our Website and Mobile App.
Third parties, in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Red Funnel Group or substantially all of its assets are acquired by a third party, in which case personal data held by it about its clients will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, enforce our website terms of use, or terms of business and other agreements; or to protect the rights, property, or safety of Red Funnel Group, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
However, we will otherwise never lease, distribute or sell your personal information to any third parties unless we have your express permission to do so.
Links from our website
Our website may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies even if you access them using links from our website. Please check these policies before you submit any personal data to these websites.
Access to your information
You may request access to information held about you. This is normally a free service, unless this process proves to be unduly difficult and takes more time when a fee may be payable to cover the administration costs.
See the following links:
Customer Personal Data Request Form
Employee / Former Employee Personal Data Request Form
Changes to our Privacy Policy
This Policy will be reviewed and updated in line with any changes in the relevant legislation and technology in use with the latest version published here on this page. And any notices of related changes may be placed on other related/ prominent pages on our website. Your continued use of our website will signify that you agree to any such changes.